Please Note: There may be delivery restrictions or requirements for this product. Please read below to make sure you comply.
Transform your home and welcome in the outdoors by simply opening your VELUX Roof balcony. The innovative balcony opens in seconds to give your home more space, daylight and fresh air. Consisting of a top-hung roof window and a bottom section that unfolds into a glazed balcony with elegant side banister railings, it’s a balcony experience like no other.
Kit contents:
Important Delivery Information
The delivery driver is not able to help with the offload of these products and it is therefore the customer's responsibility. You will need to advise us on the below points before purchasing/delivery:
If the correct information for delivery is not provided, re-delivery charges may apply.
Our Help & Advice tab contains useful information relating to VELUX FAQs - please check there if you have any questions. If you need more help, please contact our sales team.
Product Weight: 288kg
VELUX Guarantees
VELUX offer various guarantees across their range of products, offering peace of mind.
You can find a breakdown of all VELUX guarantees here, along with the T&Cs.
VELUX Window Sizes / Orientation
All VELUX window sizes are listed as width x height. For example, an MK04 window is 78cm wide and 98cm high.
For a visual representation of this, please click here.
Useful Guides
VELUX Product Codes
The code of your existing VELUX window, blind or flashing may differ if it was purchased pre-2014 - these products generally have a code without the 'K'. To learn how to find your VELUX window code, click here.
And to see how your old code translates to new codes, click here. However, you will need to buy the pre-2014 coded product to match your window.
These rules will apply to any VELUX blinds or flashings you purchase as well.
VELUX Blind Product Codes
VELUX blinds come with side channels which come in two different options. This is reflected in the product code:
Please see the section 'VELUX Product Codes' above to see how the codes also reflect the size/age of your window and blind.
Handles on VELUX Windows
VELUX Remote Controls for Electric & Solar Products
All VELUX electric & solar windows and blinds (internal and external) will be provided with a pre-paired wall switch as standard:
If you are looking to upgrade or change your remote control, or have upgraded your manual window to an electric or solar window, please browse our range of VELUX remote controls by clicking here.
Top Hung Windows & Cleaning Mode
Your top hung window may arrive in the Centre Pivot position which is the Cleaning Mode Function, allowing the external pane to be cleaned when the window has been installed. Please click here for instructions on how to switch it to the correct position.
VELUX ACTIVE
For advice and FAQs on the VELUX ACTIVE system, please visit the VELUX support pages.
VELUX Standard Flashing Kits
Please note that if you are viewing the installation guide for standard flashing kits, part 5 as numbered in the illustration is pre-attached to the window and is not part of the flashing kit. Part 6 comes within its own box that is positioned above the window in the window box.
Other Advice
Further product data and installation guides can be found in the Downloads area (where applicable).
Delivery
How much does delivery cost?
Delivery charges will vary and will depend on the manufacturer, weight, size and delivery location. The cost is automatically calculated when you add items to the shopping basket.
How long will I wait for my delivery?
The estimated delivery times are shown on each product page, we will email you each step of the way to keep you informed. The majority of products can be delivered within 3-5 working days.We will advise you if the delivery period is different from than stated on our website.
Do you offer next day delivery?
If a product is available with next day delivery, this will be displayed on the product page or in the basket. If you have a particular item that you require quicker than the guide on our website, please contact our sales team on 01858 455055 during office hours, they will be able to confirm whether a quicker delivery is possible.
What if my delivery doesn't turn up on time?
Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.
Do you offer free delivery if I spend a substantial amount?
Not as standard, we show the delivery charges separate once you go to the checkout so it is clear what you are paying for the products and delivery costs. If you are ordering larger quantities please contact out sales team who will be able to confirm if this is possible.
Do you deliver on weekends?
Not as standard, our deliveries are made Monday to Friday. If you do need an urgent Saturday delivery please contact out sales team on 01858 455055 during office hours who will be able to confirm. This will incur a premium charge if possible.
Do you deliver to Northern Ireland/Guernsey/The Scottish Highlands/Isle of Wight?
Some suppliers/couriers will deliver to these areas but not all, please contact our sales team on 01858 455055 or email sales@roofgiant.com during office hours for confirmation. If we are able to deliver the product you require, additional transport costs will apply, we will be able to confirm this to you. These additional costs are based on the manufacturer, distributor or courier providing the shipping on our behalf.
Do you deliver to Republic of Ireland, Europe and Rest of World?
No, unfortunately we nor our suppliers can deliver outside of Great Britain (and Northern Ireland in some instances).
What if my delivery doesn't turn up on time?
Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.
VELUX Returns Policy
DELIVERY: It is the consumer's responsibility to ensure there is site access, have the ability to unload and someone on site to sign for the delivery. The signature is accepted as valid proof of delivery in the right condition.
Goods that are either damaged or missing in transit must be marked on the delivery driver's paperwork prior to signing for the goods delivered, and reported to Roof Giant within (7) working days of the actual delivery date.
Please do not install VELUX items if you have a query with the product (e.g. if you need to query damage that occurred during transit). If an item is installed there is no guarantee of a refund/replacement.
Faults that were not evident during an inspection upon receipt of goods must be reported to Roof Giant within one (1) month of the delivery date.
To return goods to VELUX, the following conditions must be met:
VELUX must be able to inspect and/or collect goods that are to be returned prior to the acceptance of the goods for return.
Example Return
VELUX refunds process can take up to 30 days to process from point of collection, we will be in touch to confirm the credit as soon as confirmation is received.
