1. Home
  2. FAQs

FAQs

Product Support/Chat

What are your opening hours?
Monday-Friday 9am-5pm. We are currently not available at weekends or bank holidays.
Yes, you can call our sales office direct on 01858 455055 during office hours Monday to Friday.
Yes; please email us sales@roofgiant.com requesting your sample along with your name and address and we will post it out free of charge (if available).
Yes, most of our product information is supplied in PDF on each product page so please download as required. If you cannot find something please either call our office on 01858 455055 during office hours Monday to Friday or send us an email at sales@roofgiant.com and we will get back to you.

Billing/Payments

What methods of payment do you accept?
We accept credit cards, debit cards, processed through World Pay and Paypal. Direct bank transfer is also available on request by calling 01858 455055.
If you want to pay by BACS we can send you an invoice before you pay
All prices are shown as exclusive and inclusive of VAT.

Placing an order

How do I know you have received my order?
When you submit your order, we will reply to the email address you have given confirming your order details including the total cost. You will also be given an order reference number should you need to contact us
You can create an account by clicking on the link log in on the homepage and select create an account.
Yes, if you have forgotten your account password then please click here to request a reset.
If you cannot find what you need on our website, simply forward a photograph and dimensions etc, to our sales office email address sales@roofgiant.com and we will do our best to source your requirements from our range of over twenty thousand product lines.
You can make purchases from our website 7 days a week, 24 hours a day
You can find full details on our Refunds & Returns page

Delivery

Do you deliver to Northern Ireland/Guernsey/The Scottish Highlands/Isle of Wight?
Yes, we do but our transport charges incorporated in the site do not cover these areas, please contact our sales team on 01858 455055 during office hours for costs; or we will contact you to make the additional payment once you have completed your online purchase.
The estimated delivery times are shown on each product page, we will email you each step of the way to keep you informed. The majority of products can be delivered within 3-5 working days.We will advise you if the delivery period is different from than stated on our website.
We currently do not offer next day delivery but hope to offer this soon. If you have a particular item that you require quicker than the guide on our website please contact our sales team on 01858 455055 during office hours, they will be able to confirm whether a quicker delivery if possible.
Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.
Not as standard, our deliveries are made Monday to Friday. If you do need an urgent Saturday delivery please contact our sales team on 01858 455055 during office hours who will be able to confirm. This will incur a premium charge if possible.
This varies depending on the manufacturer, weight, size and location for delivery. The cost is automatically calculated when you add items to the shopping basket.
Not as standard, we show the delivery charges separate once you go to checkout so it is clear what you are paying for the products and delivery costs. If you are ordering larger quantities please contact our sales team who will be able to confirm if this is possible.
Products from our online store are delivered using couriers
Unfortunately, we do not currently offer a click and collect service at this time
Close