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FAQs

Product Support/Chat

What are your opening hours?
Monday-Friday 8am-5pm. We are currently not available at weekends or bank holidays.
Yes, you can call our sales office directly on 01858 455055 between 8am and 5pm Monday to Friday.
Yes; please email us sales@roofgiant.com requesting your sample along with your name and address and we will post it out free of charge (if available).
Yes, most of our product information is supplied in PDF on each product page so please download as required. If you cannot find something please either call our office on 01858 455055 during office hours Monday to Friday or send us an email at sales@roofgiant.com and we will get back to you.
Our team of experts are on hand to answer any technical questions you may have. Please contact our sales team on sales@roofgiant.com or 01858 455055. You can also use our online chat, or submit a question on each product page.
If you're interested in selling your products on Roof Giant, we're eager to hear from you. If you sell high quality products that will provide the best solution to our customers, get in touch to join our network of reputable brands. Contact us on 01858 455055 or email sales@roofgiant.com.
Please complete our complaint and feedback form.
If you have changed your mind, or if the items have been mistakenly purchased, you have 14 days in which to notify us from the date of delivery. Due to our items being sourced from different manufacturers and distributors, a new order will need to be placed for the correct items.

Billing/Payments

What methods of payment do you accept?
We accept credit cards, debit cards, processed through World Pay and Paypal. Direct bank transfer is also available on request by calling 01858 455055.
If you want to pay by BACS we can send you an invoice before you pay
All prices are shown as exclusive and inclusive of VAT.
No, not currently. We will update the website when this becomes available.

Placing an order

How do I know you have received my order?
When you submit your order, we will reply to the email address you have given confirming your order details including the total cost. You will also be given an order reference number should you need to contact us
You can create an account by clicking on the link log in on the homepage and select create an account.
Yes, if you have forgotten your account password then please click here to request a reset.
If you cannot find what you need on our website, simply forward a photograph and dimensions etc, to our sales office email address sales@roofgiant.com and we will do our best to source your requirements from our range of over twenty thousand product lines.
You can make purchases from our website 7 days a week, 24 hours a day. Any orders placed out of office hours will be processed on the next available working day.
You can find full details on our Refunds & Returns page
No, you do not have to register. However, if you do we will keep you up to date with any special offers and improvements made to the site.

Delivery

Your delivery
Please make sure somebody is at the delivery address and able to sign for your items. Please check your goods before signing for them, if any part of your delivery is damaged or faulty please contact us at sales@roofgiant.com or call our sales office on 01858 455055. Do not accept damaged products. As soon as the order has been delivered to your requested delivery address, the risk of any damage or loss passes to you. Go to our returns and refunds section for more information.
Yes, but our transport charges incorporated in the site do not cover these areas. Additional costs may be incurred due to the manufacturer, distributor or courier providing shipping on our behalf. Please contact our sales team on 01858 455055 during office hours for costs; or we will contact you to make the additional payment once you have completed your online purchase.
The estimated delivery times are shown on each product page and refer to working days only. We will email you each step of the way to keep you informed. The majority of products can be delivered within 3 - 5 working days. We will advise you if the delivery period is different from than stated on our website.
We currently offer next day delivery on certain brands (additional charges may apply). If you have a particular item that you require quicker than the guide on our website, please contact our sales team on 01858 455055 as early as possible during office hours, they will be able to confirm whether a quicker delivery is possible.
Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.
Not as standard, our deliveries are made Monday to Friday. If you do need an urgent Saturday delivery please contact our sales team on 01858 455055 during office hours who will be able to confirm. This will incur a premium charge if possible.
This varies depending on the manufacturer, weight, size and location for delivery. The cost is automatically calculated when you add items to the shopping basket. Additional charges may apply to some parts of the country.
Not as standard, we show the delivery charges separately once you go to checkout so it is clear what you are paying for the products and delivery costs. If you are ordering larger quantities please contact our sales team on 01858 455055 who will be able to confirm if this is possible.
Products from our online store are delivered using couriers and national pallet distribution networks, as well as manufacturers’ own transport.
Unfortunately, we do not currently offer a click and collect service at this time
No, we only supply goods. CompetentRoofer can direct you to someone that can install in your area.
It is highly likely you will receive multiple deliveries when more than one item has been ordered. As we use a number of different ways to get products delivered to you, we will always use the quickest, most efficient method of delivery. We review our transport methods on a regular basis to keep miles travelled to a minimum. We will keep you updated during the process to make sure you can keep track of your items.
We can, please make sure you confirm any restricted access/special delivery requirements on your order in the “Special Instructions” section before making payment. Restricted access can include steep hills, double yellow lines, a red route, narrow lanes, low bridges, or width restricted roads. If you are unsure please contact our sales team on sales@roofgiant.com with your query. We reserve the right to refuse to make a delivery if you have not informed us prior to delivery of any access restrictions.
These are available but not offered as standard. If you require an offload service, please contact us at sales@roofgiant.com or call our sales office on 01858 455055 to discuss your requirements and any additional costs this may incur.
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