For delivery to mainland UK.
Delivery charges vary by product, weight, size and location. Your exact cost is shown at checkout.
Estimated lead times are shown on each product page. Most items arrive within 3–5 working days.
We’ll email you updates at every stage.
If available, this will be shown on the product page or in your basket. Need something urgently? Call 01858 455055 or email sales@roofgiant.com and they will be able to confirm whether a quicker delivery is possible.
Please contact us and we will advise on the status of your order. While we make every effort to ensure orders are delivered by the date required, we cannot guarantee availability from the manufacturer or the manufacturer’s delivery schedules.
Our delivery charges vary depending on the manufacturer, weight, size and delivery location. In some instances, free delivery may be available and this will be calculated at checkout.
Not as standard, our deliveries are made Monday to Friday. If you do need an urgent Saturday delivery please contact our sales team who will be able to confirm. This will incur a premium charge if possible.
Please check your order as soon as it arrives to ensure it is as requested, and to check for any damage or items missing. All damages/items missing should be reported to the driver and signed for as damaged/and or missing. Please contact Roof Giant within 24-48 hours with full details to enable us to inform the supplier.
Orders signed for “unchecked” will be deemed to have been received in good condition with no guarantee of replacement or refund. As soon as the order has been delivered to your requested delivery address, the risk of any damage or loss passes to you.
Some suppliers/couriers will deliver to these areas but not all, please contact our sales team for confirmation. If we are able to deliver the product you require, additional transport costs will apply. These additional costs are based on the manufacturer, distributor or courier providing the shipping on our behalf.
No, we cannot deliver outside of Great Britain (and Northern Ireland in some instances).
All delivery charges are based on the customer being able to accept the goods, please make sure you are at the delivery address to avoid any additional charges chargeable by the manufacturer, distributor or courier responsible for re-delivery.
Roof Giant will always update you if a delivery date changes. Should the delivery fail because there is no one available to accept the order please note a re-stock and failed delivery charge may apply. Please contact Roof Giant to discuss re-delivery and charges that apply. Please note these are set by the supplier and not Roof Giant therefore will be passed on to you the customer.
We always aim to deliver on the delivery date we provide and ship goods within the lead times advertised at the time of purchase on our website. These are subject to change due to availability. We cannot accept responsibility for any delays that are outside of our control, provided we deliver the goods within a reasonable period. If we can’t deliver your items within this reasonable period, you have the right to cancel your order for a full refund, including any delivery charges. Some exemptions apply to bespoke or made to order goods.
We cannot accept liability for any personal damages resulting from delays of the goods, including compensation for lost work and exceptional hire charges in relation to delays. We strongly advise all customers to not schedule or start work before they are in receipt of the goods due to the current logistics issues.
Some of our manufacturers, distributors, couriers can offer this service. Please ask Roof Giant for more information on whether this is available against the goods ordered.
If your order consists of more than 1 item you may receive more than one delivery, depending on stock availability some orders maybe split to enable you to avoid delaying the start of your project. We will keep you updated on your order or you can contact Roof Giant directly via phone/email/live chat.
Please confirm any delivery restrictions at the time of order, we will need to ensure any restrictions/extra delivery requirements can be addressed prior to processing.
Yes you do, this type of delivery means your goods will be dropped at the kerb therefore you need to make arrangements to move the goods onto your property where is safe to store.
No, not currently. However you may be able to arrange collection from one of our manufacturers/distributors. If you would like to discuss please contact us.
