Here at Roof Giant we pride ourselves on providing efficient and expert customer support as well as a range of Roofing products that are of the highest quality. Our team have years of experience and are ready to answer any enquiries you may have. But don't take our word for it - check out what some of our customers have to say!

4.5 stars
4.6/5
Rated by 1114 customers on Trustpilot
5 stars
I had miscounted and I needed the…
12th July 2025

I had miscounted and I needed the materials asap. As always, RG came thru

Morag M Clark via Trustpilot
5 stars
Delivered a bit earlier than expected
12th July 2025

Delivered a bit earlier than expected, but luckily I was home at the time, the classic bond kit had everything I needed for the job, the rubber went on very well, pretty straight forward really after watching the installation video, overall it was a good experience, I am pleased with the results, thanks very much.

SJ via Trustpilot
5 stars
Promenade tiles
11th July 2025

Great service and price

customer via Trustpilot
1 stars
Really poor service
10th July 2025

Really poor service, missing orders too nearly 2 weeks to arrive, then missing 2/5 of the roof sheets, you have to leave messages on answer machine then someone calls you back next day, promises to chase the supplier result in no communication or update, currently now raising claim through paypal for refund..

Daryn Peters via Trustpilot
Response from Natalie Bartlett on 10 Jul 2025 Sorry to hear your delivery didn't turn up in full. We have emailed you directly with the details of when it is being delivered. Really sorry the delivery has been delayed. Natalie B Roof Giant Customer Support
3 stars
Misleading colour of materials and very…
09th July 2025

Misleading colour of materials and very poor communication. Took 10 phone calls each time I needed to speak to someone. Roof giant did phone me to resolve the problem after my review. They gave me a good explanation for the variation so thank you.

chris bryan via Trustpilot
Response from Natalie Bartlett on 10 Jul 2025 Thanks for getting in touch. We appreciate your feedback and understand your concerns. As a gesture of goodwill, we've processed a 10% discount to your order. Please note that slight colour variation between batches can occur. We hope this resolves things for you, but if you need anything else, feel free to reach out. Natalie B Roof Giant Customer Support
5 stars
From selection to order and delivery…
08th July 2025

From selection to order and delivery all went straight forward Job completed satisfactory looks good Will be using Roof Giant again Thanks

John via Trustpilot
Response from Natalie Bartlett on 09 Jul 2025 Thanks for your great review. We look forward to seeing you on our site again soon. Natalie B Roof Giant Customer Support
5 stars
From product selection to delivery an excellent service
08th July 2025

Excellent web site, comprehensive and easy to navigate, Excellent customer service from the sales team, good technical knowledge, overall a very efficient company.

JY via Trustpilot
5 stars
Hassle free purchase.
08th July 2025

Hassle free purchase.

Steve Chivers via Trustpilot
5 stars
08th July 2025

High quality product

JY via Trustpilot
3 stars
Half the stuff hasn't showed up
08th July 2025

Half the stuff didn't show up, a week later, after a few calls it did and they refunded postage

Albert Sorensen-Pound via Trustpilot
Response from Natalie Bartlett on 10 Jul 2025 We're sorry your order was delayed. My colleague has been in contact and your carriage has been refunded. If there's anything else we can do to help please do contact us. Natalie B Roof Giant Customer Support Team
5 stars
Material arrived then they said and…
05th July 2025

Material arrived then they said and product was exactly what we wanted

Joy Lewin via Trustpilot
5 stars
5 Star service fast delivery I honestly…
04th July 2025

5 Star service fast delivery I honestly can’t fault Roof Giant.

customer via Trustpilot
5 stars
03rd July 2025

Exactly as described and delivered promptly

Mr griffiths via Trustpilot
5 stars
03rd July 2025

Exactly as described and delivered promptly

Mr griffiths via Trustpilot
5 stars
03rd July 2025

Exactly as described and delivered promptly

Mr griffiths via Trustpilot
5 stars
Value for money
02nd July 2025

Value for money. Information on delivery times great. Fantastic. Thankyou.

Mr Charlesworth. via Trustpilot
5 stars
Best price and excellent delivery time
02nd July 2025

Best price and excellent delivery time. Would use again if I need anything

Karen via Trustpilot
Response from Natalie Bartlett on 02 Jul 2025 Thank you for your lovely review - we look forward to seeing you again on our site. Natalie B Roof Giant Customer Support
1 stars
I ordered the black pvc corrugated roof…
01st July 2025

I ordered the black pvc corrugated roof sheets to cover a decking. The packages were large and the delivery man was disobliging and unhelpful. I have a health condition and had to struggle to move the 2 packages as it was obstructing my living space. However, when the packages were opened by the installer the next day, one sheet was unusable and not fit for purpose. It was flat plastic with no grooves. I sent a photograph to customer service. They were really unhelpful and said I had to return it within 48hours for them to give me a refund! The quality of the product is bad and I would not recommend purchasing from roof giant! It’s been less than 2 weeks and the whole roof is warped! I also ordered the smaller groove but was sent the large one. I needed the product urgently and had to use it.

Vanessa Diaz via Trustpilot
5 stars
Great servicegreat service
29th June 2025

Great service

Mr JN via Trustpilot
Response from Natalie Bartlett on 30 Jun 2025 Thanks for your 5* review. We look forward to seeing you on our site again soon. Natalie B Roof Giant Customer Support
5 stars
Very quality
28th June 2025

Great service

Florin Ungureanu via Trustpilot
5 stars
28th June 2025

High quality , recommended

Florin Ungureanu via Trustpilot
5 stars
28th June 2025

High quality Perfect fits

Florin Ungureanu via Trustpilot
5 stars
28th June 2025

High quality and very useful

Florin Ungureanu via Trustpilot
5 stars
28th June 2025

High quality

Florin Ungureanu via Trustpilot
5 stars
Corrugated roof sheets and fittings…
28th June 2025

Corrugated roof sheets and fittings arrived on time and undamaged. What more could you ask for.

Mr Martin Sargent via Trustpilot
1 stars
very poor with response to query /…
27th June 2025

very poor with response to query / quote request . I tried to order a chimney product but because my postcode was highlands - my order was not accepted and i was advised to request a quote with surcharge via the online system - which I duely did . However I have never heard back in spite of requested again via the online system and then also completing a contact request form for an update !

Gerald via Trustpilot
5 stars
Easy to deal with and delivered on time.
27th June 2025

Easy to deal with and delivered on time.

Brian Moore via Trustpilot
Reviews