Here at Roof Giant we pride ourselves on providing efficient and expert customer support as well as a range of Roofing products that are of the highest quality. Our team have years of experience and are ready to answer any enquiries you may have. But don't take our word for it - check out what some of our customers have to say!
Again we are happy. Order was quick like the last order thank you
Ordered sheets of polycarbonate twin wall on the 29th of July, had messages for delivery on 3 dates but no shows, chased for over a month finally getting a refund on the 12th of September, unfortunately a really frustrating experience as customer service phone goes to voicemail and emails are not responded to for 24+ hours.
Product delivered ontime and well packaged. Plastic thickness is thinner than expected.
Simple order process. Delivery cost a little high for small items.
Absolutely shocking customer experience. Roofgiant do not supply the items sold but instead outsource to other vendors. In my case the same items were delivered twice, I raised this as soon as it occurred and 2 weeks later the issue is still ongoing, I have repeated myself over and over again. When asked to escalate to a senior manager, the request was refused. Anyone considering this company as an option should honestly think twice.
Tried to get a refund sent the item back no one ever got back to me
Good product a little hard to pin down a delivery date, but would use again
Delivery on time ,value for money would recommend it.
Good thought the edge could be more flexible
good price fast delivery
Very helpful on the phone, good service and very fast delivery. I have already recommended them to my neighbour.
Fast delivery and products well-packaged
Good website easy to search around Fantastic products All around good
Excellent value, straight forward ordering and very good delivery.
did what they were supposed to do
All good and did the job that it was purchased for. Delivery was good too nothing damaged
Well packaged and delivered early
All in all a great product. Could give you a better idea on the delivery date as they use an outside company. But otherwise I would recommend them.
Absolutely disgusting service, worst service received ever. Most stressfull and awful experience. We purchased Roof outlets and they sent us the wrong size, told us to dispose the items and will issue us a refund. After few weeks they told us the refund cannot be issued unless we return the item back with our own expense. Worst company. Still d3aling with them for last 3 months for a refund. Avoid!!! Thanks for your reply. You refunded us after 3months of constant too and fro emails and it is absolutely not a misunderstanding. You told us to dispose the items and told us you are not going to refund what so ever until we return the items back, despite after many times we raised the issue "that you told us to dispose the items". But luckily we found the items in our garage and we had to pay twice the postage to return the items back at our own expense. Then you only refunded part amount, then I have to raise a complaint to get the full refund. The whole sage is absolutely disgusting and worst experience we ever faced in our life.
Same as side flashing. Easy to fit nice job
Nice and easy to fit to roofing
