Here at Roof Giant we pride ourselves on providing efficient and expert customer support as well as a range of Roofing products that are of the highest quality. Our team have years of experience and are ready to answer any enquiries you may have. But don't take our word for it - check out what some of our customers have to say!
Very poor customer service, very difficult to get someone to answer the phone and on 3 occasions i was told they would call me back with return procedures and was never contacted. it took about 7 phone calls and 10 days to return a product. still waiting on a refund.
Excellent product and fair price. I used it in 2024 and now in 2025 and looks good after a year and adds a bit of subtle colour. Customer service is also very good with seller letting me know time of delivery and what to do if not at home etc. Can't really fault anything. Omar
Great service quick and good value for money
Fast delivery. Received what I measured for, fitting was easy so far so good no leaks :)
Very helpful delivery driver
everything came on time as expected
Great service, easy to order, no fuss, super fast delivery, very good products. helpful friendly driver. over the moon with everything. thank you.
Good product, prompt service and delivered in good condition (well wrapped). Thank you.
Delivered on time in perfect condidition , ideal
The whole process was so straightforward. Clear and easy search on the Roof giant website and in a few clicks I had my order selected. What's more and unlike every other supplier there was zero shipping. All arrived in two days. Fantastic!
Good price, good product, good delivery .. Would have given 5stars if I didn’t keep getting emails from them which I haven’t asked for.
All as needed and delivery date set and maintained
Very good service; products well packaged and arrived safely.
Great prices delivered on time and packaged with care
Sent a badly damaged part. Then sent the wrong replacement part. Then made me wait a month to get the correct part, delaying our roof and costing us a lot. While waiting, I wrote them to ask what to do with the original (incorrect) replacement. They ignored the email for nearly 2 months and then demanded return or payment for the incorrect part. They made a string of mistakes that culminates in me having to pay extra. Avoid.
Product as described and delivered on time. Coping looks fantastic!
Good pricing on the product I purchased ( chimney cowl)
The instructions are virtually useless, had to You Tube to work out how to install. Once I’d worked that out then it worked fine
Half the order didn't show up. 2 weeks later, most of it has arrived, and then in the last parcel, everything was broken. I have spent a lot of time emailing customer services trying to get a resolution. They never pick up the phone so have to do everything via email, which is very slow
Best price I could find for Velux windows. Items arrived within the stated time and in perfect condition. I had not heard of the company therefore I was a little unsure whether to order or not, I will recommend this company to anyone I know that is requiring roofing products.
Very pleased with the sheeting arrived on time and undamaged would recommend the sheeting Alan Simpson
Amazing,great,quickly and hight eficient
all good pleased with product and price , and arrived on time
