Here at Roof Giant we pride ourselves on providing efficient and expert customer support as well as a range of Roofing products that are of the highest quality. Our team have years of experience and are ready to answer any enquiries you may have. But don't take our word for it - check out what some of our customers have to say!
Really struggling with this company. Every time I phone it goes through to voicemail - never gets answered. Placed an order on Monday with a lead time of 2-5 working days, chased again on Wednesday, when I got an email saying they had now placed the order with the manufacturer. Chased again today (email and voice message) and heard nothing (they do say 24-48 hour response on email). Cannot help wondering how many actuially work there! Please communicate and update me.
Used the roofing kit to replace the felt roof on my shed. The kit contained everything I needed. Consequently the job went really smoothly and was done within a few hours. Great product - definitely recommended.
I have ordered pro warm backer boards through roof giant website. Soo happy with their service and the product looks sturdy. Best price, quality product and excellent service. I would recommend this company.
Placed an order and was advised by email that my order would be delivered by 16/08/2024. Rang them on 3 separate occasions after this date to ask when my delivery would be but they were not able to give me a date. So finally on 28/08/2024 i asked them to cancel my order. Still awaiting a refund. I paid a deposit to a handyman to install the roofing tomorrow (2 weeks after expected delivery date) which they are refusing to reimburse as they have advised i should of waited until the goods were received. If they were delivered on 16/08/2024 as advised there wouldnt of been an issue.
Very cool idea
Fast and efficient, good product and exactly as advertised
Great service, goods arrived on time and good condition.
Ordered some roofing materials from this seller for small job constructing a garden room. I usually use a local builders merch. but decided to look further afield. Not disappointed, stuff arrived on time in good condition, good prices, no complaints, job done.
Nice prompt delivery and good quality product.
Amazing, personalised service leading to the best result possible - no leaks!
Great company to order from. Good Customer Service department. Despatch and delivery was quick and easy.
While process was simple and communication with roof giant via email was quick. All delivered ahead of schedule. Looks great.
I am extremely dissatisfied with the service I received from Roof Giant. Initially, I was emailed stating that my delivery would arrive on the 16th of August, but then I received a text message saying it would be delivered on the 19th of August instead. When I called to clarify, they sent me another email confirming the delivery would indeed be on the 19th of August, and I was instructed to be at home between 08:30 and 17:00. They even mentioned that if I missed the delivery, I would be charged an additional £56.20, which is absolutely unreasonable. I waited the entire day, but by 13:00, I hadn't received any updates. I emailed them to request confirmation that the delivery was still on its way, but there was no response. Frustrated, I called them seven times from 15:19 onwards, and yet, there was absolutely no response from them at all! This is beyond unacceptable. To make matters worse, I had a builder on standby, ready to place the coping stones I ordered on my front garden wall. Their lack of communication and professionalism not only wasted my time but also inconvenienced others. I emailed them last night, explaining that I did not receive my delivery despite waiting all day at home. No one came, and now I refuse to wait around another entire day for their poor service. I made it clear that their communication is abysmal, and I certainly will not be paying anything extra if I miss the delivery while waiting for them. I expect my delivery today, the 20th of August, and I sincerely hope they get it right this time. This has been a thoroughly disappointing experience, and I would advise others to think twice before ordering from Roof Giant.
no response from emails not answering phone 10 days no delivery DO NOT USE THIS COMPANY
Excellent quality and value, taking £200 off a local price, including delivery charge. Very efficient service, thank you.
Great product arrived on time well packed
Cut to my exact measurements, and speedy delivery.
Ok fair priced and quick delivery
good service and quick delivery
Delivery was quite fast but I didn’t get entirely what I ordered. I ordered some Vistalux PVC flashing, and the Vistalux technical info said I needed to use butyl flashing tape with it (no brand specified). The butyl flashing tape that Roof Giant listed was Corotherm brand, which is a product of Ariel Plastics, the same company as makes the Vistalux. So I thought, great, all comes from one manufacturer, should all work together. The delivery when it arrived did indeed come direct from Ariel Plastics, but instead of the Corotherm butyl flashing tape 10m x150mm, for which I had paid £37.75 inc. VAT, they had given me Bostik Flashband 10m x 150mm, which is a significantly different product, not butyl, but a bituminous strip. The Bostik Flashband is not even listed on on the Roof Giant site, but costs only £16.49 from Screwfix. The delivery note from Ariel Plastics made no mention of either flashing tape product, just omitted that item. Attempts to get an explanation from Roof Giant by email or phone so far have failed. The product I have been supplied with might do for the job, I don’t know, but I have been significantly overcharged. One does expect to get exactly what one orders, or an explanation why not. Is that not the case in the roofing world? It seems like Roof Giant is just a web portal for various manufacturers to sell direct to the public through. There’s therefore a confused situation about who is actually doing the selling and delivering, and who is responsible for sorting problems. They sent me several emails stressing that the contents of the order should be checked on delivery and problems notified to the driver before he left. This was totally impossible as the driver was already off when I answered the door. But the fact they keep stressing this suggests they have a lot of issues like this - people not getting quite what they ordered.
The delivery people you used were the rudest most unhelpful people I have ever had the displeasure to encounter, the initial purchase I made with you was really quite heavy but although there was two people in the lorry the driver just stayed in the cab and the other one expected me to unload the roofing when I tried to ask him for help he just looked at me when I asked him if he could hear me he just nodded, I am in my seventy's and the load was in the region of 60kg, if I ever see a company using this delivery /courier I will not buy anything from them including Roof Giant! Appalling!
Don't waste your time with this company, all they do is drop ship goods there is no physical store, no reply to email there telephone number just continually goes to voice mail, try to ring the number before you buy ,then use someone else
fast delivery
GREAT GREAT 👍
Prompt delivery, good price, and did the job, but rather flimsy, they twisted easily, i needed this width which was limiting choice, but sturdier are available but more expensive.
Quality products supplied at a very good price on time and with good communications
Good service, product works.
