Here at Roof Giant we pride ourselves on providing efficient and expert customer support as well as a range of Roofing products that are of the highest quality. Our team have years of experience and are ready to answer any enquiries you may have. But don't take our word for it - check out what some of our customers have to say!
Delivery was quite fast but I didn’t get entirely what I ordered. I ordered some Vistalux PVC flashing, and the Vistalux technical info said I needed to use butyl flashing tape with it (no brand specified). The butyl flashing tape that Roof Giant listed was Corotherm brand, which is a product of Ariel Plastics, the same company as makes the Vistalux. So I thought, great, all comes from one manufacturer, should all work together. The delivery when it arrived did indeed come direct from Ariel Plastics, but instead of the Corotherm butyl flashing tape 10m x150mm, for which I had paid £37.75 inc. VAT, they had given me Bostik Flashband 10m x 150mm, which is a significantly different product, not butyl, but a bituminous strip. The Bostik Flashband is not even listed on on the Roof Giant site, but costs only £16.49 from Screwfix. The delivery note from Ariel Plastics made no mention of either flashing tape product, just omitted that item. Attempts to get an explanation from Roof Giant by email or phone so far have failed. The product I have been supplied with might do for the job, I don’t know, but I have been significantly overcharged. One does expect to get exactly what one orders, or an explanation why not. Is that not the case in the roofing world? It seems like Roof Giant is just a web portal for various manufacturers to sell direct to the public through. There’s therefore a confused situation about who is actually doing the selling and delivering, and who is responsible for sorting problems. They sent me several emails stressing that the contents of the order should be checked on delivery and problems notified to the driver before he left. This was totally impossible as the driver was already off when I answered the door. But the fact they keep stressing this suggests they have a lot of issues like this - people not getting quite what they ordered.
The delivery people you used were the rudest most unhelpful people I have ever had the displeasure to encounter, the initial purchase I made with you was really quite heavy but although there was two people in the lorry the driver just stayed in the cab and the other one expected me to unload the roofing when I tried to ask him for help he just looked at me when I asked him if he could hear me he just nodded, I am in my seventy's and the load was in the region of 60kg, if I ever see a company using this delivery /courier I will not buy anything from them including Roof Giant! Appalling!
Don't waste your time with this company, all they do is drop ship goods there is no physical store, no reply to email there telephone number just continually goes to voice mail, try to ring the number before you buy ,then use someone else
fast delivery
GREAT GREAT 👍
Prompt delivery, good price, and did the job, but rather flimsy, they twisted easily, i needed this width which was limiting choice, but sturdier are available but more expensive.
Quality products supplied at a very good price on time and with good communications
Good service, product works.
Horrible experience. No delivery date, can't get hold of anyone at the company. Stuck in limbo.
quality product, good price, quick delivery
Great service.
Things easy to find on website and descent prices. Delivery was quicker than specified.
Easy to order website. When I called the staff were very helpful. Great service quick delivery
Quick delivery , good pricing , contacted before to arrange delivery and All as described .... what more could you want !!
Good service, prompt delivery. Would happily use again
Good service, easy ordering process, excellent demonstration videos. Only reason not to give 5 stars is that the package arrived with the adhesive burst open and spread all over the order. Better securing of the adhesive lids recommended!
Easy site to navigate, everything I needed for my project in one place
I was disappointed to find my epdm rubber sheet was in 2 pieces joind/glued into one. I was expecting single piece without any Stitches/joined/glued.
Ease of web site, efficient, good price and quick delivery, what more do you want
Very good product and look impressive
Good reliable service
Everything went perfectly
Great products, speedily delivered. Happy customer.
Great product that looks fantastic in my new garden and the delivery was fast and efficient
Excellent eco drain for diy project, great customer service and communication on a product not instock but was not required. A quick refund promptly provided. Also delivery was quick on day stated. Thank you for a great experience. 5 stars
The product DD Pedestals are super, and thats where it ends. They lost the first delivery, made me chase and chase then they replaced after a weeks delay. Due to the delay we sent some back (to their supplier, which does them a favour!) to which they (Castle Components) couldn't locate the return - tracking number and photo of it isn't enough so I am now chasing a credit entering into the third. emails replied to days and days later, did manage to speak to a chap on the phone who could seem any less interested and fobbed me off about I cant get money back till they get theirs. not how it works!
Very easy to order items kept in touched with every part of the process and delivered on time with the items wrapped securely.
