FAKRO Lux Metal Folding Loft Ladder with Unfolding Support Mechanism (LML)

Delivery charges

• The delivery charge will be shown at the checkout.
• If the delivery is missed for any reason, you will be billed again for the re-delivery. See below: failed deliveries.

Delivery access

• Fakro GB windows are delivered to kerbside only, for large items a forklift or additional manpower to handball off may be required.
• Our sales office will need to be made aware of any delivery restrictions upon placing the order, such as narrow lanes, weight restrictions, overhanging trees etc. that may cause restrictions.
• You must make our sales office aware of these restrictions or the delivery may fail which will result in a re-delivery charge.

Date and time of delivery

• We will advise a delivery date to you by email and your order will be delivered directly to you from Fakro GB. If your order is a pallet delivery (usually a heavier item) you will receive a call before delivery from the courier but cannot be guaranteed.   
• Deliveries from FAKRO GB are scheduled between 8:00 and 8pm Monday to Friday excluding bank holidays. If you need to change your delivery time or date after placing an order, please call Roof Giant as soon as possible and Fakro GB will attempt to arrange a better date suitable for you but cannot be guaranteed. 

Failed deliveries are chargeable

• You must be present to accept the delivery. A re-delivery charge of £34.95 plus VAT per order will apply, chargeable by Fakro GB.
• Fakro GB products will not be left without a person present to accept the delivery, please make sure someone is at the delivery address to avoid re-delivery charges. 

Damages & missing items

• All damaged or missing items should be reported to the driver and signed for as damaged or missing. 
• Contact Roof Giant within 48 hours of delivery with details so we can help you. If you wait too long, we may be unable to help.
• Any damages must be photographed on the pallet as delivered and submitted along with your claim by email to sales@roofgiant.com.
• We will not accept any claims that have photos of goods not on the pallet as delivered as we cannot prove to the transporter that the damage was caused during transit.

We will not accept any liability for any consequential costs associated with late deliveries, failed deliveries or incorrect goods being delivered.

Do not install purchased items if you have a query with the product (e.g. if you need to query damage that occurred during transit).

• If an item is installed it will not be refunded or replaced. 

Roof Giant delivery Q&A

Delivery

How much does delivery cost?

Delivery charges will vary and will depend on the manufacturer, weight, size and delivery location. The cost is automatically calculated when you add items to the shopping basket.

How long will I wait for my delivery?

The estimated delivery times are shown on each product page, we will email you each step of the way to keep you informed. The majority of products can be delivered within 3-5 working days.We will advise you if the delivery period is different from than stated on our website.

Do you offer next day delivery?

If a product is available with next day delivery, this will be displayed on the product page or in the basket. If you have a particular item that you require quicker than the guide on our website, please contact our sales team on 01858 455055 during office hours, they will be able to confirm whether a quicker delivery is possible.

What if my delivery doesn't turn up on time?

Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.

Do you offer free delivery if I spend a substantial amount?

Not as standard, we show the delivery charges separate once you go to the checkout so it is clear what you are paying for the products and delivery costs. If you are ordering larger quantities please contact out sales team who will be able to confirm if this is possible.

Do you deliver on weekends?

Not as standard, our deliveries are made Monday to Friday. If you do need an urgent Saturday delivery please contact out sales team on 01858 455055 during office hours who will be able to confirm. This will incur a premium charge if possible.

Do you deliver to Northern Ireland/Guernsey/The Scottish Highlands/Isle of Wight?

We cannot deliver any goods to Northern Ireland due to supplier restrictions.

Some suppliers/couriers will deliver to the other areas listed above, but not all - please contact our sales team  for confirmation. If we are able to deliver the product you require, additional transport costs will apply. These additional costs are based on the manufacturer, distributor or courier providing the shipping on our behalf.

Do you deliver to Republic of Ireland, Europe and Rest of World? 

No, we cannot deliver outside of Great Britain.

What if my delivery doesn't turn up on time?

Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.