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What you need to know

Delivery charges

• The delivery charge will be shown in the checkout.
• If the delivery is missed for any reason, you will be billed again for the re-delivery. See below: failed deliveries.

Delivery access

• Castle Composites coping stones are delivered on pallets with an 18 ton vehicle with tail lift. They are offloaded by the driver with a pump truck to the kerb, so we cannot deliver on gravel or mud. If you have a gravel drive the driver will only be able to leave goods at the closest hard surfaced area.
• Our sales office will need to be made aware of any delivery restrictions, such as narrow lanes, overhanging trees etc. that may cause restrictions.
• You must make our sales office aware of these restrictions or the delivery may fail. Smaller vehicles (7.5 ton) can be arranged as a special requirement please be aware this can cause delays as there are far fewer available and further charges may apply.
• If you have a grass or gravel drive it will not be possible to leave the goods without someone being in attendance.

Date and time of delivery

• We will advise a delivery date to you by email, and your order will be delivered directly to you from Castle Composites. The driver will call ahead on the agreed delivery date if a mobile number has been provided however this cannot be guaranteed.  
• Delivery will arrive between 8.30am–5pm if you can’t be there to accept the delivery, it’s important to leave a note for the driver with instructions where to leave the pallet or the delivery will fail. If the delivery is required at a certain time of the day an additional fee will apply. 
• Palletised orders will receive a text message to confirm the planned date of delivery where a valid UK mobile number has been provided. The text will also provide a barcode that can be used for tracking.

Failed deliveries are chargeable

• You must be present to accept the delivery. A re-delivery charge of £59 + VAT per pallet will apply, chargeable by the supplier Castle Composites. 
• If you cannot be present it’s important to leave a note for the driver with instructions where to leave the pallet or the delivery will fail.
• If you have a gravel drive it will not be possible to leave the goods without someone being in attendance.

Damages & missing items

• All damaged or missing items should be reported to the driver and signed for as damaged or missing, wherever possible.
• Contact Roof Giant within 24 - 48 hours with all details so we can help you. If you wait too long, we may be unable to help.
• Any damages must be photographed on the pallet as delivered and submitted along with your claim by email to sales@roofgiant.com.
• We will not accept any claims that have photos of goods not on the pallet as delivered as we cannot prove to the transporter that the damage was caused during transit.

We will not accept any liability for any consequential costs associated with late deliveries, failed deliveries or incorrect goods being delivered.

Do not install purchased items if you have a query with the product (e.g. if you need to query damage that occurred during transit).

• If an item is installed it will not be refunded or replaced. 

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Roof Giant delivery Q&A

Delivery

How much does delivery cost?

Delivery charges will vary and will depend on the manufacturer, weight, size and delivery location. The cost is automatically calculated when you add items to the shopping basket.

How long will I wait for my delivery?

The estimated delivery times are shown on each product page, we will email you each step of the way to keep you informed. The majority of products can be delivered within 3-5 working days.We will advise you if the delivery period is different from than stated on our website.

Do you offer next day delivery?

If a product is available with next day delivery, this will be displayed on the product page or in the basket. If you have a particular item that you require quicker than the guide on our website, please contact our sales team on 01858 455055 during office hours, they will be able to confirm whether a quicker delivery is possible.

What if my delivery doesn't turn up on time?

Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.

Do you offer free delivery if I spend a substantial amount?

Not as standard, we show the delivery charges separate once you go to the checkout so it is clear what you are paying for the products and delivery costs. If you are ordering larger quantities please contact out sales team who will be able to confirm if this is possible.

Do you deliver on weekends?

Not as standard, our deliveries are made Monday to Friday. If you do need an urgent Saturday delivery please contact out sales team on 01858 455055 during office hours who will be able to confirm. This will incur a premium charge if possible.

Do you deliver to Northern Ireland/Guernsey/The Scottish Highlands/Isle of Wight?

Some suppliers/couriers will deliver to these areas but not all, please contact our sales team on 01858 455055 or email sales@roofgiant.com during office hours for confirmation. If we are able to deliver the product you require, additional transport costs will apply, we will be able to confirm this to you. These additional costs are based on the manufacturer, distributor or courier providing the shipping on our behalf.

Do you deliver to Republic of Ireland, Europe and Rest of World? 

No, unfortunately we nor our suppliers can deliver outside of Great Britain (and Northern Ireland in some instances).

What if my delivery doesn't turn up on time?

Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.