Steico Flex 036 High Density Wood Fibre Insulation Batts - 1190mm x 575mm x 40mm (10 Per Pack)

What you need to know

Delivery charges

• The delivery charge will be shown at the checkout.
• If the delivery is missed for any reason, you will be billed again for the re-delivery. See below: failed deliveries.

Delivery Access 

• Ecomerchant's products are delivered on pallets using vehicles suitable for access, including articulated lorries. We are usually able to provide a vehicle that matches your specific requirements, please confirm details at time of order.
• Our sales office will need to be made aware of any delivery restrictions, such as narrow lanes or overhanging trees, that could impede delivery.
• Ecomerchant goods will be delivered to level, firm ground, or the nearest accessible site, which may include a public highway.
• Ecomerchant use third-party carriers and drivers are not permitted to assist in unloading unless the delivery vehicle has a Haib or Moffet. Please do not ask the driver to help unload. In some cases, you may be required to provide mechanical offload, we will inform you of this in writing at the time of your order this will include specific shipping and handling instructions. Arranging mechanical offload, if required, is your responsibility.
• If you have a grass or gravel driveway, goods cannot be left without someone in attendance. Please ensure you are on site to avoid a failed delivery. 

Date and Time of Delivery

• We will provide you with an estimated delivery date via email and your order will be delivered directly via the pallet network or courier for smaller items.
• Delivery will arrive Monday to Friday between 8am and 6pm. 
• Please note that delivery timings are provided as a guide and not as a guarantee. We will make every effort to complete orders by the indicated time, but these times are estimates only and are subject to the carrier's rate tariff. 

Failed Deliveries Are Chargeable

• You must be present to accept the delivery.
• For pallet deliveries if no one is available at your address to take delivery, we will leave you a note (or email you) informing you of how to rearrange delivery. For courier deliveries only, if you cannot be present, you can allocate a safe place using the courier app or website using the links sent to you by SMS or email. 
• The goods will be your responsibility from the time we deliver the product to the address you supplied; we will provide a POD for all deliveries on request.
• If you have a gravel drive, please note that goods cannot be left without someone in attendance. Please ensure you are on site to avoid a failed delivery.
• If we are unable to deliver your goods to you, then we may charge an additional delivery charge for re-delivery.

Damages and Missing Items

• All damaged or missing items must be reported to the driver and signed for as damaged or missing whenever possible.
• Please contact Roof Giant within 48 hours of delivery with all the necessary details so that we can assist you promptly. Waiting too long may impede our ability to help you effectively.
• All damages must be photographed while the goods are still on the pallet as delivered. These photos, along with your claim, should be submitted via email to sales@roofgiant.com. Claims with photos of goods not on the pallet as delivered may not be accepted, as we cannot prove that the damage occurred during transit.

Do not install purchased items if you have a query with the product (e.g. if you need to query damage that occurred during transit).

• If you have any queries regarding the product, such as damage during transit, please refrain from installing the item.
• Installing an item implies acceptance, and it will not be refunded or replaced. Please contact us for resolution before installation.

Roof Giant delivery Q&A

Delivery

How much does delivery cost?

Delivery charges will vary and will depend on the manufacturer, weight, size and delivery location. The cost is automatically calculated when you add items to the shopping basket.

How long will I wait for my delivery?

The estimated delivery times are shown on each product page, we will email you each step of the way to keep you informed. The majority of products can be delivered within 3-5 working days.We will advise you if the delivery period is different from than stated on our website.

Do you offer NEXT DAY delivery?

We currently offer next day delivery on certain brands. If you have a particular item that you require quicker than the guide on our website, please contact our sales team on 01858 455055 during office hours, they will be able to confirm whether a quicker delivery is possible.

What if my delivery doesn't turn up on time?

Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.

Do you offer FREE Delivery if I spend a substantial amount?

Not as standard, we show the delivery charges separate once you go to the checkout so it is clear what you are paying for the products and delivery costs. If you are ordering larger quantities please contact out sales team who will be able to confirm if this is possible.

Do you deliver on Weekends?

Not as standard, our deliveries are made Monday to Friday. If you do need an urgent Saturday delivery please contact out sales team on 01858 455055 during office hours who will be able to confirm. This will incur a premium charge if possible.

Do you deliver to Northern Ireland/Guernsey/The Scottish Highlands/Isle of Wight?

Yes, we do but our transport charges incorporated in the site do not cover these areas, please contact our sales team on 01858 455055 during office hours for costs; or we will contact you to make the additional payment once you have completed your online purchase.

What if my delivery doesn't turn up on time?

Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.