Stainless Gutta Square Link Rain Chain - Pack of 10 x 1m

What you need to know

Delivery Charges

• The delivery charge will be shown in the checkout.
• If the delivery is missed for any reason, you will be billed again for the re-delivery. See below: failed deliveries.

Delivery access

• Any orders being sent on a pallet are delivered by a third party courier to kerbside only and will require help unloading.
• We must be informed prior to delivery of any delivery restrictions such as narrow lanes, overhanging trees, dead ends etc. that may cause restrictions.

Date and time of delivery

• We will advise a delivery date to you by email and your order will be delivered directly to you from Good Directions.
• Deliveries will be between 9am – 5pm as standard and the courier will contact the customer direct to update on the time of delivery. It is important that the customer is there to accept delivery or there are clear instructions as to which neighbour will accept delivery on their behalf or the delivery will fail.

Failed deliveries are chargeable

• Customers must be present to accept deliveries.
• If customers cannot be present it is important to leave a note with clear instructions as to which neighbour will accept delivery on their behalf or the delivery will fail.
• Any re-directs after the initial attempted delivery will be chargeable. 

Damages & missing items

• All damaged deliveries should be reported to the driver and signed for as damaged or missing items, wherever possible. 
• Contact Roof Giant within 24 hours with all details of damaged or missing items so we can help.
• Any damages must be photographed on the pallet as delivered (including a photo of the delivery label on the packing) and submitted along with your claim to sales@roofgiant.com
• We will not accept any claims that do not have photos of the goods on the original pallet as delivered, as we cannot make a claim on the couriers without this proof.

Do not install purchased items if you have any query with the product

• Do not install the product if you have a query about it being damaged.
• Do not install if you think you have ordered the wrong product.
• If an item has been installed Good Directions will not refund or replace.

Roof Giant delivery Q&A

Delivery

How much does delivery cost?

Delivery charges will vary and will depend on the manufacturer, weight, size and delivery location. The cost is automatically calculated when you add items to the shopping basket.

How long will I wait for my delivery?

The estimated delivery times are shown on each product page, we will email you each step of the way to keep you informed. The majority of products can be delivered within 3-5 working days.We will advise you if the delivery period is different from than stated on our website.

Do you offer next day delivery?

If a product is available with next day delivery, this will be displayed on the product page or in the basket. If you have a particular item that you require quicker than the guide on our website, please contact our sales team on 01858 455055 during office hours, they will be able to confirm whether a quicker delivery is possible.

What if my delivery doesn't turn up on time?

Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.

Do you offer free delivery if I spend a substantial amount?

Not as standard, we show the delivery charges separate once you go to the checkout so it is clear what you are paying for the products and delivery costs. If you are ordering larger quantities please contact out sales team who will be able to confirm if this is possible.

Do you deliver on weekends?

Not as standard, our deliveries are made Monday to Friday. If you do need an urgent Saturday delivery please contact out sales team on 01858 455055 during office hours who will be able to confirm. This will incur a premium charge if possible.

Do you deliver to Northern Ireland/Guernsey/The Scottish Highlands/Isle of Wight?

Some suppliers/couriers will deliver to these areas but not all, please contact our sales team on 01858 455055 or email sales@roofgiant.com during office hours for confirmation. If we are able to deliver the product you require, additional transport costs will apply, we will be able to confirm this to you. These additional costs are based on the manufacturer, distributor or courier providing the shipping on our behalf.

Do you deliver to Republic of Ireland, Europe and Rest of World? 

No, unfortunately we nor our suppliers can deliver outside of Great Britain (and Northern Ireland in some instances).

What if my delivery doesn't turn up on time?

Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.