Katepal KL Black Hexagonal Bitumen Felt Shingles Kit

What you need to know

Delivery charges

• The delivery charge will be shown in the checkout. 
• If the delivery is missed for any reason, you will be billed again for the re-delivery. See below: failed deliveries.

Delivery access

• Katepal products are delivered on a lorry and moved via pump truck to a hard surface (driveway/pathway). If you have a gravel drive the driver will only be able to leave goods at the closest hard surfaced area. 
• The lorry’s range from 7.5 ton up to 18 ton therefore our sales office must be made aware of any delivery restrictions such as narrow roads or issues with parking must be advised at time of ordering so we can request a smaller vehicle. Also if overhanging trees or anything else that may cause restrictions. 
• Deliveries are made kerb site only and all deliveries need to be sign for as proof of receipt of goods.

Date and time of delivery

• We will advise a delivery date to you by email and your order will be delivered directly to you by Katepal. 
• Delivery will arrive between 8.00am – 6.00pm, please make arrangements for someone to be at the delivery address. If you cannot be there to accept the delivery it will fail.
• Please note if the full order is not available at time of delivery, Katepal will forward missing goods by second delivery. 

Failed deliveries are chargeable

• You must be present to accept the delivery. If you cannot be present the delivery will fail, all deliveries need to be signed for as proof of receipt of goods.
• If you have a gravel drive it will not be possible to leave the goods without someone being in attendance. 
• If the delivery fails, Katepal will store or arrange for the storage of the goods and will charge you for all associated costs and expenses including, but not limited to, transportation, storage, and insurance, and/or make arrangements for the re-delivery of the goods and will charge you £35.00 for the costs of such re-delivery.

Damages & missing items

• You must inspect the goods on delivery/prior to offloading.
• If you identify any damages or shortages, you must inform Roof Giant in writing within 3 days of delivery, providing details with the original order reference. If you wait too long, we may be unable to help. 
• Any damages must be photographed on the pallet as delivered and submitted along with your claim by email to sales@roofgiant.com. Please send photographs of any damaged or faulty items. Katepal will only accept returned goods if they are satisfied that those goods are defective after inspection. Katepal will as appropriate, repair, or replace, or refund the goods. 
• Acceptance of the Goods will be deemed to be upon inspection of them by you and in any event within 14 days after delivery.

Do not install purchased items if you have a query with the product (e.g. if you need to query damage that occurred during transit).

• If an item is installed it will not be refunded or replaced. 

Roof Giant delivery Q&A

Delivery

How much does delivery cost?

Delivery charges will vary and will depend on the manufacturer, weight, size and delivery location. The cost is automatically calculated when you add items to the shopping basket.

How long will I wait for my delivery?

The estimated delivery times are shown on each product page, we will email you each step of the way to keep you informed. The majority of products can be delivered within 3-5 working days.We will advise you if the delivery period is different from than stated on our website.

Do you offer next day delivery?

If a product is available with next day delivery, this will be displayed on the product page or in the basket. If you have a particular item that you require quicker than the guide on our website, please contact our sales team on 01858 455055 during office hours, they will be able to confirm whether a quicker delivery is possible.

What if my delivery doesn't turn up on time?

Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.

Do you offer free delivery if I spend a substantial amount?

Not as standard, we show the delivery charges separate once you go to the checkout so it is clear what you are paying for the products and delivery costs. If you are ordering larger quantities please contact out sales team who will be able to confirm if this is possible.

Do you deliver on weekends?

Not as standard, our deliveries are made Monday to Friday. If you do need an urgent Saturday delivery please contact out sales team on 01858 455055 during office hours who will be able to confirm. This will incur a premium charge if possible.

Do you deliver to Northern Ireland/Guernsey/The Scottish Highlands/Isle of Wight?

Some suppliers/couriers will deliver to these areas but not all, please contact our sales team on 01858 455055 or email sales@roofgiant.com during office hours for confirmation. If we are able to deliver the product you require, additional transport costs will apply, we will be able to confirm this to you. These additional costs are based on the manufacturer, distributor or courier providing the shipping on our behalf.

Do you deliver to Republic of Ireland, Europe and Rest of World? 

No, unfortunately we nor our suppliers can deliver outside of Great Britain (and Northern Ireland in some instances).

What if my delivery doesn't turn up on time?

Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.