Important information before ordering: Due to the way this product is manufactured, different batches may appear different in colour to the pictures above, or even previous orders you have made.
Roof Giant strongly recommends ordering a free sample before you place your main order to verify you are happy with the colour you are ordering. Use the links above to order your sample.
The Castleflex Interlocking Rubber Balcony Promenade tiles are suitable for use on balconies, flat roofs, walkways as well as many other applications. Suitable surfaces include bituminous felt, timber, asphalt, lead, EPDM/rubber, single ply membranes, concrete and fibre glass.
Manufactured from recycled rubber granulate, these interlocking rubber floor tiles are soft which makes them very safe for children and the elderly.
The integrated connector pins make installation quick and easy with little or no need for adhesive. The underside of each tile has drainage channels to ensure that any water is removed quickly and allows for good weight distribution.
RETURNS: If you wish to exercise this right you must in the first instance contact us via phone 01858 455055 or email sales@roofgiant.com advising us of your wish to change your mind, its then your responsibility to arrange for the goods to be returned to us within 14 days of ending the contract.
Upon Receipt
Important returns information for Castle Composites
Upon Receipt
RETURNS: If you wish to exercise this right you must in the first instance, contact us via phone 01858 455055 or email sales@roofgiant.com advising us of your wish to change your mind. This right stipulates that for most products purchased online you have a legal right to change your mind within 14 days and receive a refund. To receive a refund it’s your responsibility to arrange for the goods to be returned to the manufacturer at your cost.
If you can’t be there to accept the delivery, it’s important to leave a note for the driver with instructions where to leave the pallet or the delivery will fail. If you have a grass or gravel drive it will not be possible to leave the goods without someone being in attendance. Please note that a re-delivery charge of £59 ex VAT will apply if the delivery is missed for any reason. If the failed delivery is returned to the sender a further returns charge of £59 ex VAT per pallet will apply.
If you want to send Castle Composites goods back, please ensure pallets containing concrete product have NOT been stored outside. If you leave concrete goods outside, they are very unlikely to be unacceptable for return due to water damage.
If packaging is opened, please ensure the product is fully covered before returning. Copings must be fully packaged/covered as they were when received for protection during transit before being collected by the courier.
Upon inspection any goods that are not fit for re-stocking will be deducted from the refund
Any concrete coping stones returned that are not in a good enough condition for restocking but are good enough to be sold as seconds quality will be refunded at 25% of the original cost. Please note this is at the discretion of Castle Composites not Roof Giant.
The packaging for orders being returned should be the same as when they arrived otherwise damage in transit is very likely.
Roof Giant strongly recommend you take photographs of goods before returning. Please take photos of the pallet prior to collection, they should be taken at the point of uplift and include the vehicle for context.
Occasionally goods are damaged during transit, therefore you may need to confirm the packaging/goods were intact (prior to collection) to the courier as part of the refund process.
Requests for replacement goods due to damage please take photos of damage whilst the goods are still on the original pallet and notify Roof Giant within 24 hours of delivery.
If you need help with the return: If you would like us to organise the quote for you to return your products then please us on 01858 455055 or email us at sales@roofgiant.com.
Example costs: Costs for refund of 1 pallet, stored inside in original packaging (assuming no damage): £95 ex VAT to be deducted from the refund.
For further returns info please see our returns page.
Delivery
How much does delivery cost?
Delivery charges will vary and will depend on the manufacturer, weight, size and delivery location. The cost is automatically calculated when you add items to the shopping basket.
How long will I wait for my delivery?
The estimated delivery times are shown on each product page, we will email you each step of the way to keep you informed. The majority of products can be delivered within 3-5 working days.We will advise you if the delivery period is different from than stated on our website.
Do you offer next day delivery?
If a product is available with next day delivery, this will be displayed on the product page or in the basket. If you have a particular item that you require quicker than the guide on our website, please contact our sales team on 01858 455055 during office hours, they will be able to confirm whether a quicker delivery is possible.
What if my delivery doesn't turn up on time?
Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.
Do you offer free delivery if I spend a substantial amount?
Not as standard, we show the delivery charges separate once you go to the checkout so it is clear what you are paying for the products and delivery costs. If you are ordering larger quantities please contact out sales team who will be able to confirm if this is possible.
Do you deliver on weekends?
Not as standard, our deliveries are made Monday to Friday. If you do need an urgent Saturday delivery please contact out sales team on 01858 455055 during office hours who will be able to confirm. This will incur a premium charge if possible.
Do you deliver to Northern Ireland/Guernsey/The Scottish Highlands/Isle of Wight?
Some suppliers/couriers will deliver to these areas but not all, please contact our sales team on 01858 455055 or email sales@roofgiant.com during office hours for confirmation. If we are able to deliver the product you require, additional transport costs will apply, we will be able to confirm this to you. These additional costs are based on the manufacturer, distributor or courier providing the shipping on our behalf.
Do you deliver to Republic of Ireland, Europe and Rest of World?
No, unfortunately we nor our suppliers can deliver outside of Great Britain (and Northern Ireland in some instances).
What if my delivery doesn't turn up on time?
Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.
