The Castile Striated Promenade Tiles are durable, highly slip-resistant with an attractive 'bark' like finish and texture.
Perfect for paving flat roofs, balconies, terraces and walkways or when a low threshold and lightweight product is required, they are designed to be bonded to the substrate using their specially formulated PU adhesive.
You'll be sure to find the right colour to suit any project or application with our excellent range of eight colours and the unique edge detail avoids the unsightly steps between tiles when laying on a slightly uneven substrate. These promenade tiles are glass fibre reinforced concrete.
RETURNS: If you wish to exercise this right you must in the first instance contact us via phone 01858 455055 or email sales@roofgiant.com advising us of your wish to change your mind, its then your responsibility to arrange for the goods to be returned to us within 14 days of ending the contract.
Castle Returns - 29th January 2024
RETURNS: If you wish to exercise this right you must in the first instance, contact us via phone 01858 455055 or email sales@roofgiant.com advising us of your wish to change your mind. This right stipulates that for most products purchased online you have a legal right to change your mind within 14 days and receive a refund. To receive a refund it’s your responsibility to arrange for the goods to be returned to the point of distribution.
If you want to send Castle goods back, please ensure pallets containing concrete product have not been stored outside. If you leave concrete goods outside, they are very unlikely to be unacceptable for return.
Upon inspection any goods that are not fit for re-stocking will be deducted from the refund
Any concrete coping stones returned that are not in a good enough condition for restocking but are good enough to be sold as seconds quality will be refunded at 25% of the original cost. Please note this is at the discretion of Castle Composites not Roof Giant.
The packaging for orders being returned should be the same as when they arrived otherwise damage in transit is very likely.
Roof Giant strongly recommend you take photographs of goods before returning. Occasionally goods are damaged during transit, therefore you may need to confirm the packaging/goods were intact (prior to collection) to the courier as part of the refund process.
For more information on our full returns policy, click here.
What you need to know
Delivery charges
Delivery access
Date and time of delivery
Failed deliveries are chargeable
Damages & missing items
We will not accept any liability for any consequential costs associated with late deliveries, failed deliveries or incorrect goods being delivered.
Do not install purchased items if you have a query with the product (e.g. if you need to query damage that occurred during transit).
Delivery
How much does delivery cost?
Delivery charges will vary and will depend on the manufacturer, weight, size and delivery location. The cost is automatically calculated when you add items to the shopping basket.
How long will I wait for my delivery?
The estimated delivery times are shown on each product page, we will email you each step of the way to keep you informed. The majority of products can be delivered within 3-5 working days.We will advise you if the delivery period is different from than stated on our website.
Do you offer NEXT DAY delivery?
We currently offer next day delivery on certain brands. If you have a particular item that you require quicker than the guide on our website, please contact our sales team on 01858 455055 during office hours, they will be able to confirm whether a quicker delivery is possible.
What if my delivery doesn't turn up on time?
Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.
Do you offer FREE Delivery if I spend a substantial amount?
Not as standard, we show the delivery charges separate once you go to the checkout so it is clear what you are paying for the products and delivery costs. If you are ordering larger quantities please contact out sales team who will be able to confirm if this is possible.
Do you deliver on Weekends?
Not as standard, our deliveries are made Monday to Friday. If you do need an urgent Saturday delivery please contact out sales team on 01858 455055 during office hours who will be able to confirm. This will incur a premium charge if possible.
Do you deliver to Northern Ireland/Guernsey/The Scottish Highlands/Isle of Wight?
Yes, we do but our transport charges incorporated in the site do not cover these areas, please contact our sales team on 01858 455055 during office hours for costs; or we will contact you to make the additional payment once you have completed your online purchase.
What if my delivery doesn't turn up on time?
Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.
REFUND POLICY
Returns
Important Note: Please do not send goods back to Roof Giant before speaking to the Roof Giant sales office.
Roof Giant strongly recommend you take photographs of goods before returning. Occasionally goods are damaged during transit, therefore you may need to confirm the packaging/goods were intact (prior to collection) to the courier as part of the refund process.
As a consumer you have the right to change your mind (Consumer Regulations 2013). This right stipulates that for most products purchased online you have a legal right to change your mind within 14 days and receive a refund under the consumer contracts regulations 2013.
This right starts from the point you or someone you nominate receives the goods. If your goods are being delivered in multiple deliveries your right starts from the point the last delivery is received.
If you wish to exercise this right you must in the first instance contact us via phone 01858 455055 or email sales@roofgiant.com advising us of your wish to change your mind, its then your responsibility to arrange for the goods to be returned to us within 14 days of ending the contract.
For more information on our full returns policy, click here.
