Delivery charges will vary and will depend on the manufacturer, weight, size and delivery location. The cost is automatically calculated when you add items to the shopping basket.

How long will I wait for my delivery?

The estimated delivery times are shown on each product page, we will email you each step of the way to keep you informed. The majority of products can be delivered within 3-5 working days.We will advise you if the delivery period is different from than stated on our website.

Do you offer next day delivery?

If a product is available with next day delivery, this will be displayed on the product page or in the basket. If you have a particular item that you require quicker than the guide on our website, please contact our sales team on 01858 455055 during office hours, they will be able to confirm whether a quicker delivery is possible.

What if my delivery doesn't turn up on time?

Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.

Do you offer free delivery if I spend a substantial amount?

Not as standard, we show the delivery charges separate once you go to the checkout so it is clear what you are paying for the products and delivery costs. If you are ordering larger quantities please contact out sales team who will be able to confirm if this is possible.

Do you deliver on weekends?

Not as standard, our deliveries are made Monday to Friday. If you do need an urgent Saturday delivery please contact out sales team on 01858 455055 during office hours who will be able to confirm. This will incur a premium charge if possible.

Do you deliver to Northern Ireland/Guernsey/The Scottish Highlands/Isle of Wight?

Some suppliers/couriers will deliver to these areas but not all, please contact our sales team on 01858 455055 or email sales@roofgiant.com during office hours for confirmation. If we are able to deliver the product you require, additional transport costs will apply, we will be able to confirm this to you. These additional costs are based on the manufacturer, distributor or courier providing the shipping on our behalf.

Do you deliver to Republic of Ireland, Europe and Rest of World?

No, unfortunately we nor our suppliers can deliver outside of Great Britain (and Northern Ireland in some instances).

What if my delivery doesn't turn up on time?

Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.

Returns

Returns Policy

Important: Please do not send goods back before speaking to our sales office.
📞 01858 455055 | ✉️ sales@roofgiant.com | 💬 Live chat

We recommend you take photos of the goods and packaging before returning, as this may be required for courier claims.

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you can change your mind within 14 days of receiving your order (or the final part of a split delivery).
You must notify us by phone or email first.
Goods must be unused, in original packaging, and suitable for resale.

Returns After 14 Days

Returns may be accepted up to 30 days but may be subject to a restocking fee.

Refunds & Costs

We refund the product price plus standard delivery. Premium delivery charges are non-refundable.
Refunds are issued within 14 days of returned goods being received (or proof of posting).
You are responsible for return shipping unless we arrange collection, in which case the direct cost will be charged.

Exclusions & Brand Policies

Some products and brands have specific return rules (e.g. VELUX, Castle Composites, Midland Lead).
Made-to-order items, bagged/powder/plaster products, and sale items are non-returnable unless faulty.

👉 For full details, including supplier-specific terms, please see our Returns & Refund Policy.

FAQs

Do you get instructions?

Please see installation guide in the Downloads tab.

PestFix 50mm Pigeon Netting Fixing Kit

Roof Giant delivery Q&A

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