The Dektite EZi-Seal EPDM Roof Pipe Flashing features a revolutionary non-absorbent and non-porous sponge gasket that seals by compression. It hugs the roofline to provide a completely watertight seal without the need for silicone sealant. Manufactured from highly durable EPDM, this multi-application flashing can be used on hot or cold flues and pipes.
How much does delivery cost?
Delivery charges will vary and will depend on the manufacturer, weight, size and delivery location. The cost is automatically calculated when you add items to the shopping basket.
How long will I wait for my delivery?
The estimated delivery times are shown on each product page, we will email you each step of the way to keep you informed. The majority of products can be delivered within 3-5 working days.We will advise you if the delivery period is different from than stated on our website.
Do you offer NEXT DAY delivery?
We currently offer next day delivery on certain brands. If you have a particular item that you require quicker than the guide on our website, please contact our sales team on 01858 455055 during office hours, they will be able to confirm whether a quicker delivery is possible.
What if my delivery doesn't turn up on time?
Please contact our sales office on 01858 455055 or email email@example.com and we will advise on the status of your order.
Do you offer FREE Delivery if I spend a substantial amount?
Not as standard, we show the delivery charges separate once you go to the checkout so it is clear what you are paying for the products and delivery costs. If you are ordering larger quantities please contact out sales team who will be able to confirm if this is possible.
Do you deliver on Weekends?
Not as standard, our deliveries are made Monday to Friday. If you do need an urgent Saturday delivery please contact out sales team on 01858 455055 during office hours who will be able to confirm. This will incur a premium charge if possible.
Do you deliver to Northern Ireland/Guernsey/The Scottish Highlands/Isle of Wight?
Yes, we do but our transport charges incorporated in the site do not cover these areas, please contact our sales team on 01858 455055 during office hours for costs; or we will contact you to make the additional payment once you have completed your online purchase.
As a consumer you have the right to change your mind (Consumer Regulations 2013)
This right stipulates that for most products purchased online you have a legal right to change your mind within 14 days and receive a refund under the consumer contracts regulations 2013
This right starts from the point you or someone you nominate receives the goods
If your goods are being delivered in multiple deliveries your right starts from the point the last delivery is received
If you wish to exercise this right you must in the first instance contact us via phone 01858 455055, email firstname.lastname@example.org or post Roof giant Ltd Holland House, Valley Way, Rockingham Road, Market Harborough, LE16 7PS advising us of your wish to change your mind, its then your responsibility to arrange for the goods to be returned to us within 14 days of ending the contract. If you wish for us to arrange collection of the goods when you are responsible for the cost of return we will charge to you the direct cost of the collection.
If you are returning goods using your right to change your mind we will refund to you the price you paid for the goods including delivery costs
We reserve the right to make deductions from the refund of the price (excluding delivery costs) if we believe the product has been handled excessively or in a way that would not be permitted by the manufacturers instruction
With regards to the refund of delivery cost we are only able to refund any delivery cost at a basic rate so if you opted for an enhanced service such as next day guaranteed we will only refund at the basic rate
As exercising your right to change your mind your refund will be made within 14 days of the goods being returned
If your refund request is not within the terms above :
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Roofgiant will confirm the returns address to you.
For full details on VELUX returns policy, click here.
To return your product, you should mail your product to: Roof Giant Limited, Holland House, Valley Way, Rockingham Road, Market Harborough, LE16 7PS, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Goods that are damaged in transit must be marked on the delivery driver's paperwork prior to signing for the goods delivered.
Faults that were not evident during an inspection upon receipt of goods must be reported to Roof Giant within 48 hours.
If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please call on 01858 455055 during office hours Monday to Friday or send us an email at firstname.lastname@example.org to arrange a collection or to return the item/s.