UKSOL Plug-In Solar Pro Kit (with 800W Micro-Inverter) - with Ground Mount

What you need to know

Delivery Charges

• The delivery charge will be shown in the checkout.
• If the delivery is missed for any reason, you will be billed again for the re-delivery. See below: failed deliveries.

Delivery Access

• Plug in Solar deliveries are made on an articulated lorry, on a pallet or pallets (depending on the size of your kit).  Deliveries that require a smaller vehicle will incur a delivery surcharge. Please ask Roof Giant for a quote in this instance. We will need your full delivery address and postcode and the SKU of the kit to price.
• Please make Roof Giant aware of any specific access restrictions or issues so that we can utilise the most suitable vehicle type to complete the delivery.
• Drivers are unable to assist with offloading deliveries. All deliveries are kerbside deliveries made on a pallet. If the customer has a tarmac or paved driveway the courier can usually wheel the pallet into a location such as a garage however this is at the driver’s discretion.  The drivers will not lift or move any equipment off the pallet for the customer.

Date and time of delivery

• We will advise a delivery date to you by email and your order will be delivered directly by Plug In Solar. 
• Delivery will arrive Monday – Friday. All drivers are issued with instructions to call the customer 30 minutes prior to delivery.

Failed deliveries are chargeable

• If you do not inform us that a smaller vehicle is required and/or are uncontactable on the delivery day resulting in the courier being unable to make the delivery you will be charged for a second delivery. Charges will depend on the size of the kit and weight of the pallet.  As a guide this will be between £80 - £130 + VAT per re-delivery. 
• You must be present to accept the delivery, goods must be signed for.  No deliveries can be left without a signature.
• If a delivery cannot be made due to the customer being uncontactable, or the delivery vehicle being too large, the delivery will be sent back to the courier’s warehouse.  There will be no charge for this first delivery.  The re-delivery will be at the customers cost and this will need to be arranged within 5 working days before goods are sent back to Plug in Solar.

Damages & missing items

• If you have received goods that are defective, damaged, or not as specified on your order, please contact Roof Giant within 7 days of receipt of the goods, for a full refund, or replacement. If the delivery is rejected due to the kit being damaged, another delivery of a new kit will be made free of charge.
• Please take photos of any damage and please email Roof Giant at sales@roofgiant.com, stating your Roof Giant Order number.
• If items are faulty Plug in Solar will refund the postage costs with a copy of postage receipt. Please email Roof Giant with details/copy.    

Do not install purchased items if you have a query with the product (e.g. if you need to query damage that occurred during transit).

• If an item is installed it will not be refunded or replaced. 

Roof Giant delivery Q&A

Delivery

How much does delivery cost?

Delivery charges will vary and will depend on the manufacturer, weight, size and delivery location. The cost is automatically calculated when you add items to the shopping basket.

How long will I wait for my delivery?

The estimated delivery times are shown on each product page, we will email you each step of the way to keep you informed. The majority of products can be delivered within 3-5 working days.We will advise you if the delivery period is different from than stated on our website.

What if my delivery doesn't turn up on time?

Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.

Do you offer free delivery if I spend a substantial amount?

Not as standard, we show the delivery charges separate once you go to the checkout so it is clear what you are paying for the products and delivery costs. If you are ordering larger quantities please contact out sales team who will be able to confirm if this is possible.

Do you deliver on weekends?

Not as standard, our deliveries are made Monday to Friday. If you do need an urgent Saturday delivery please contact out sales team on 01858 455055 during office hours who will be able to confirm. This will incur a premium charge if possible.

Do you deliver to Northern Ireland/Guernsey/The Scottish Highlands/Isle of Wight?

We cannot deliver any goods to Northern Ireland due to supplier restrictions.

Some suppliers/couriers will deliver to the other areas listed above, but not all - please contact our sales team  for confirmation. If we are able to deliver the product you require, additional transport costs will apply. These additional costs are based on the manufacturer, distributor or courier providing the shipping on our behalf.

Do you deliver to Republic of Ireland, Europe and Rest of World? 

No, we cannot deliver outside of Great Britain.

What if my delivery doesn't turn up on time?

Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.