VELUX KFC 220 EU Smoke Vent Control Panel Unit

VELUX Returns Policy

DELIVERY: It is the consumer's responsibility to ensure there is site access, have the ability to unload and someone on site to sign for the delivery. The signature is accepted as valid proof of delivery in the right condition. 

Goods that are either damaged or missing in transit must be marked on the delivery driver's paperwork prior to signing for the goods delivered, and reported to Roof Giant within (7) working days of the actual delivery date.

Please do not install VELUX items if you have a query with the product (e.g. if you need to query damage that occurred during transit). If an item is installed there is no guarantee of a refund/replacement.

Faults that were not evident during an inspection upon receipt of goods must be reported to Roof Giant within one (1) month of the delivery date.

To return goods to VELUX, the following conditions must be met:

1. Goods will only be accepted for return if the condition of both products and packaging allows for resale.
2. A return fee of £30 (ex VAT) per item will apply to all returns. (Please note some VELUX products are sold as 1 system containing multiple windows / flashings. Should the system (or any part of the system) need to be returned the £30 (ex VAT) restocking charge will apply to each product. Blinds and accessories have no restocking fee.)
3. A return carriage charge of £50, or £100 for larger products, £5 for blinds and accessories (ex VAT) will apply to goods returned from site.
4. Return fees are in addition to the return carriage charge for goods returned from site to Velux.
5. Products purchased prior to the commencement of these trading terms are subject to the return policy in place at the time of creating the return, not at the time of purchase.
6. While awaiting either inspection by VELUX or collection, the consumer shall take all reasonable precautions to prevent any damage to the products (including packaging).
7. Transport companies acting on behalf of VELUX will only collect the specific items described on the collection note. No other items will be accepted.
8. It is the consumers responsibility to ensure that the items submitted for return are as described to Roof Giant during all correspondence regarding the return. Any additional costs associated with failure to meet this responsibility may be passed on to the consumer. Roof Giant are not responsible for any extra or incorrect items returned.
9. Replacement panes (IPL), component parts of packages or any product with code beginning 'SPECIAL' and made for specific customer requirements will not be accepted for returns.
10. Products to be returned must be advised within 4 months of delivery of goods.

VELUX must be able to inspect and/or collect goods that are to be returned prior to the acceptance of the goods for return.

Example Return

• Items to be returned: 2 x GGL CK04 2070 roof window and 2 x EDW CK04 0000 flashing
• Collection point: Site collection
• Cost: £170 (4 x £30 return fee + £50 return carriage fee) (plus VAT)

VELUX refunds process can take up to 30 days to process from point of collection, we will be in touch to confirm the credit as soon as confirmation is received.