Novia Aluthermo RoofReflex Roof and Wall Underlay Membrane - 1.4m x 10m
Novia Aluthermo RoofReflex Roof and Wall Underlay Membrane - 1.4m x 10m additional 1Novia Aluthermo RoofReflex Roof and Wall Underlay Membrane - 1.4m x 10m additional 2Novia Aluthermo RoofReflex Roof and Wall Underlay Membrane - 1.4m x 10m additional 3Novia Aluthermo RoofReflex Roof and Wall Underlay Membrane - 1.4m x 10m additional 4Novia Aluthermo RoofReflex Roof and Wall Underlay Membrane - 1.4m x 10m additional 5
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Product info

Aluthermo RoofReflex from Novia is an insulated roof and wall underlay membrane that is both airtight and vapour open. It is LABC, EPC and CE approved as a breathable membrane and is fully EN 1928 W1 waterproof compliant. Aluthermo Roofreflex is normally used in conjunction with other standard insulation products to enhance the achieved U-value of any installation.

Novia RoofReflex offers superb performance and provides a unique set of key product characteristics which include roof and wall dual application approval, excellent soundproofing properties, up to 1.47 additional r-value and a low emissivity surface. RoofReflex also has integrated sealing tapes to quickly and easily maintain the air-tight seal at all joints.

  • CE compliant to EN 13859 -1 and -2
  • EPC & LABC approved
  • Insulated and breathable roof and wall underlay membrane
  • Low emissivity external face
  • Acoustic benefits
  • Reduces thermal bridge losses
  • Fully airtight when installed with the supplied integral tapes
  • Reduces overheating in summer
  • Adds up to 1.47 in extra R-value
  • Single product suitable for both roofs and walls
  • Lower install costs than PIR systems
  • Main Novia Reflex tested for BS 5534 wind uplift
  • 10 year warranty

Please Note: As these products are made to order, our supplier cannot accept any returns.

What you need to know

Delivery charges

  • The delivery charge will be shown in the checkout.
  • If the delivery is missed for any reason, you will be billed again for the re-delivery. See below: failed deliveries.

Delivery access

  • Novia use couriers to deliver the goods therefore cannot confirm exactly what vehicles are used for every delivery. For small orders these will be delivered on standard sized vans, or on rare occasions a Luton van. Any requests for specific vehicles need to be confirmed to Roof Giant, the request will pass through to Novia couriers. 
  • Our sales office will need to be made aware of any delivery restrictions, such as narrow lanes, overhanging trees etc. that may cause restrictions.

Date and time of delivery

  • We will advise a delivery date to you by email and your order will be delivered directly to you from Novia. 
  • Delivery will arrive between 8.0am–5pm if you cannot be there to accept the delivery, it is important to leave a note for the driver with instructions where to leave the delivery in a safe place or the delivery will fail.

Failed deliveries are chargeable

  • You must be present to accept the delivery.
  • If you cannot be present it is important to leave a note for the driver with instructions where to leave the delivery or the delivery will fail. A 50% re-stocking free is chargeable by Novia for a failed delivery. 

Damages & missing items

  • All damaged or missing items should be reported to the driver and signed for as damaged or missing, without this a claim cannot be made with the couriers. 
  • Contact Roof Giant within 48 hours with all details so we can help you. If you wait too long, we may be unable to help.
  • Any damages must be photographed as delivered and submitted along with your claim by email to sales@roofgiant.com.
  • We will not accept any claims that have photos of goods not on the pallet as delivered as we cannot prove to the transporter that the damage was caused during transit.

Do not install purchased items if you have a query with the product (e.g. if you need to query damage that occurred during transit).

  • If an item is installed it will not be refunded or replaced. 

Roof Giant delivery Q&A

Delivery

How much does delivery cost?

Delivery charges will vary and will depend on the manufacturer, weight, size and delivery location. The cost is automatically calculated when you add items to the shopping basket.

How long will I wait for my delivery?

The estimated delivery times are shown on each product page, we will email you each step of the way to keep you informed. The majority of products can be delivered within 3-5 working days.We will advise you if the delivery period is different from than stated on our website.

Do you offer NEXT DAY delivery?

We currently offer next day delivery on certain brands. If you have a particular item that you require quicker than the guide on our website, please contact our sales team on 01858 455055 during office hours, they will be able to confirm whether a quicker delivery is possible.

What if my delivery doesn't turn up on time?

Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.

Do you offer FREE Delivery if I spend a substantial amount?

Not as standard, we show the delivery charges separate once you go to the checkout so it is clear what you are paying for the products and delivery costs. If you are ordering larger quantities please contact out sales team who will be able to confirm if this is possible.

Do you deliver on Weekends?

Not as standard, our deliveries are made Monday to Friday. If you do need an urgent Saturday delivery please contact out sales team on 01858 455055 during office hours who will be able to confirm. This will incur a premium charge if possible.

Do you deliver to Northern Ireland/Guernsey/The Scottish Highlands/Isle of Wight?

Yes, we do but our transport charges incorporated in the site do not cover these areas, please contact our sales team on 01858 455055 during office hours for costs; or we will contact you to make the additional payment once you have completed your online purchase.

What if my delivery doesn't turn up on time?

Please contact our sales office on 01858 455055 or email sales@roofgiant.com and we will advise on the status of your order.

REFUND POLICY

Returns

Important Note: Please do not send goods back to Roof Giant before speaking to the Roof Giant sales office. 

Roof Giant strongly recommend you take photographs of goods before returning. Occasionally goods are damaged during transit, therefore you may need to confirm the packaging/goods were intact (prior to collection) to the courier as part of the refund process.

As a consumer you have the right to change your mind (Consumer Regulations 2013). This right stipulates that for most products purchased online you have a legal right to change your mind within 14 days and receive a refund under the consumer contracts regulations 2013.

This right starts from the point you or someone you nominate receives the goods. If your goods are being delivered in multiple deliveries your right starts from the point the last delivery is received.

If you wish to exercise this right you must in the first instance contact us via phone 01858 455055 or email sales@roofgiant.com advising us of your wish to change your mind, its then your responsibility to arrange for the goods to be returned to us within 14 days of ending the contract.

For more information on our full returns policy, click here.

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